How do I change my bank details?

 

Your earnings are paid into your eWallet, and from there into your connected bank account. If you need to change that bank account, here's how.

Who can change the bank details?

• Aged 18+: You can set-up your own bank details from your MyPocketSkill account.  Once they have been set up you will need to contact us on [email protected] to open-up the fields to update them. 
• Under 18: Your parent or guardian manages the eWallet, so they need to log in to their own account to make the change. The bank account can still be in the young person's name, so payouts go straight to them.

How do I change my bank details?

You firstly need to contact us on [email protected]  to open-up the fields where you can update your info.

Once we have done this 

1. Log in to MyPocketSkill and go to my eWallet here
2. Choose the option to connect a new bank account
3. You'll be taken to our payments partner's secure screen to enter the new account details
4. Follow the prompts, submit, and return to MyPocketSkill

Quick things to note:

• The name, sort code, account number and address must match the bank's records
• MyPocketSkill never sees your bank details. They're handled securely by our regulated payments partner.
• Any earnings already in your eWallet stay safe while you update your details.
• After changing your details our payment provider needs to review these, for security and regulatory reasons, which may take up to 7 days. 

What if it doesn't work?

If you see an on-screen message about missing details, follow its instructions.