How to set up my eWallet and payment details so that I can get paid (young person)

What is an eWallet?

Your eWallet is a secure online money account on MyPocketSkill, provided by our payments partner. It’s where earnings are paid before being withdrawn to your bank account.

Who needs to set it up - me or my parent?

• Aged 18+: You set up your own eWallet in your MyPocketSkill account.
• Under 18: A parent/guardian must login to their account and set up the eWallet. (Note: the accounts are linked during your sign-up process).

How do I set up my eWallet?

1. Log in to MyPocketSkill and go to my eWallet https://www.mypocketskill.com/settings/bank-account
2. Click on “Connect Bank Account”
3. You’ll be taken to a secure screen to enter details about you and your account details/ID
4. Follow the prompts, submit, and return to MyPocketSkill.

What bank details do I need to provide?

Our payments partner will ask for:

• Account holder name
• Sort code
• Account number
• Address details that match the bank records

For under-18s, the bank account can be the young person’s bank account so that payouts go directly to them.

What supporting documents might our payment partner ask for?

To verify identity (KYC), we may request:

• Photo ID (passport, driving licence, or other national ID)
• Proof of address (bank statement, utility bill, other government/official letter)

All documents are uploaded directly into a secure system.

How long does this take to process?

Most accounts are typically verified within 48 hours. Occasionally this takes a little longer. If our payments partner can’t verify your details, you’ll usually see an on-screen message explaining what’s missing or needs updating. If you’re unsure what to do, or you’ve been waiting more than a week for to get verified, message us at [email protected] with a screenshot (no full card numbers) and we’ll help you resolve it.

Why do I have to provide all this information?

For your security we use a regulated payments provider and must check who is using the service. This helps prevent fraud and keeps MyPocketSkill safe and compliant with financial regulations.

Is my information safe?

Yes. All sensitive details and documents are handled and stored using encrypted, industry-standard security. MyPocketSkill never sees your bank details or stored ID images.

How do I get paid? 

After a task is booked on the platform, you will receive a notification on your account to accept the task and once accepted, we normally take payment from the customer to ensure that you get paid.  Any payment made will automatically transfer to your eWallet on MyPocketSkill once the booking is complete and it can then be paid out to your connected bank account. You can then choose whether you want to see your earnings grow on MyPocketSkill or payout to a connected bank account.  

What about payment delays?   

Please note, it may take a few days for money to transfer to your MyPocketSkill eWallet once a payment has been made.  You can see the status of any recent payments and you can transfer money into your connected bank account from your eWallet.